1. Introduction

Welcome to our online healthcare platform (drweightmans.com). These terms and conditions govern your use of our website, services, and any goods purchased through it. By using our website and placing an order, you agree to be bound by these terms. If you do not agree to them, please do not use our website.

You can contact us via email at [email protected], by telephone on 01254 663919, or by writing to us at our registered address at 49 Fishmoor Drive, Blackburn, BB2 3UY.

We are regulated by the General Pharmaceutical Council (GPhC). All our doctors are registered by the General Medical Council (GMC) and our pharmacists are registered by the GPhC.

2. Who can apply and how to sign up

You have to live in the UK and be at least 18 years old (except 16 years old for the contraception service) to use our services. When you register, you must give accurate and complete information, and you must keep your account information private and confidential. You are responsible for all actions undertaken on your account.

3. Our services

We offer healthcare services online, such as consultations, prescriptions, and delivery of medication and other health-related items. All consultations are reviewed by licensed healthcare professionals. Treatment is only given if it is clinically suitable.

We do not provide emergency medical care. For emergencies, call 999 or go to the emergency service closest to you.

4. How it works

Depending on the service, you may be asked to:

• Fill out an online questionnaire which forms the basis of the online consultation
• Upload videos, photographs or other relevant supporting documents for verification.
• Agree to our terms and conditions and our privacy policy

Our prescribers may:

• Approve your request and issue a prescription.
• Ask for more information
• Decline the request, suggest an alternative or discuss with you further if clinically inappropriate.

5. Orders and payment

Orders will only go through once approved by our clinical team. There is no contract until we send you confirmation of acceptance. Prices are shown clearly before you check out and include VAT. Payment must be made in full at the time of the order. For orders that require video verification or photo verification of ID, you will be asked to provide these once payment has been made. Please note your order is only ready to be processed once payment has been made and verification has been approved.We reserve the right to refuse an order if:

• The medicine is not available.
• You don’t meet the eligibility criteria.
• The information you provide is inaccurate or incomplete.

6. Delivery

We only deliver within the UK mainland. At checkout, you can choose delivery options. While we try our best to meet the estimated delivery dates, sometimes delays can occur, often out of our control. Once delivered, the products become your responsibility.7. Returns or cancelationsPlease refer to our Returns Policy for full details. Below are a few points to note:

• • Prescription drugs cannot be returned unless they are faulty or were sent in error.
  • You have 14 days to cancel non-prescription, non-medical items that have not been opened and are in re-saleable condition.
  • Orders that require assessment by a prescriber or consultation can only be cancelled before the review has begun.

8. Medical Disclaimer and Liability 

The content on this website is for information purposes only and does not replace medical advice from a professional. Always read product information leaflets and accompanying literature.We are not liable for:

• Misuse of services or drugs
• Delays due to third parties 
• Losses that are incurred due inaccurate or incomplete information provided by you

These terms and conditions do not affect your statutory rights under consumer law.

9. Feedback and Complaints

We value your feedback and will do our best to address issues quickly. Please refer to our complaints policy for full information on how you can make complaints if our service hasn’t met your satisfaction.

10. Privacy and data protection

Our Privacy and Cookie Policies state how we handle your personal information. By using our services, you agree to the processing of your data as outlined in our privacy and cookie notices.

11. Changes to terms

These terms may be changed from time to time. Our website will always have the most up-to-date copy. Continued use of the website constitutes your agreement to the updated terms.

12. Intellectual property

All the content on this website is owned or licenced by us. You can only use it for personal, non-commercial purposes. Without our explicit consent, any reproduction or modification is prohibited.

13. Links to other sites

We may provide links to other websites for your convenience. We are not responsible for the content or availability of third-party sites.

14. Jurisdiction

These terms are governed by the laws of England and Wales. Any diputes shall be subject to the exclusive jurisdiction of the English courts.

Contact details:
Dr Weightmans
49 Fishmoor Drive
Blackburn
BB2 3UY
Email: [email protected]
Tel:01254 663919

For full transparency we encourage you to also read our privacy notice, cookie policy, returns policy, and complaints policy. These all form part of your agreement with us.