Select your treatment, complete the quick online consultation (if it is a prescription only medicine), and then check out. Before approving your information, our doctor/prescribing pharmacist will review your information before approving it for dispatch.

To guarantee accuracy and compliance, all orders and consultations must be completed online.

For prescription-only mediations, the patient must complete their own consultation. Otherwise you can order over-the-counter items on behalf of others.

The short answer is yes. When you first complete an online consultation with us you will be asked to create an account. When you want to re-order an item or would like a different medication, select the medication you want to reorder by logging into your account and going to your past orders. You will be asked to fill out a questionnaire for the new prescription to verify your suitability.

During your initial consultation, you will be asked to register. Every account requires a unique email address.

Yes, you can update your information by logging into your account. Get in touch with our support staff for changes you are unable to make on your own.

To change your password, click the “Forgot Password” link on the login page. Do check your junk folder.

In addition to Apple Pay and Google Pay, we take Visa, Mastercard, American Express, and other major credit and debit cards.

Certainly. All transactions are encrypted and processed through secure payments.

The consultation, prescription, and medication are all included in the price you see. There are no hidden fees.

We deliver throughout the UK and we only use a Express next day delivery option.

Yes, all orders come in plain packaging with no branding or contents labels, which would reveal the contents of the package.

We are unable to accept medication returns due to safety regulations. If a non-medical item is unopened and in re-saleable condition, it may be returned. Please refer to the returns policy for full details.

For non-medical items you can cancel your order before it has been dispatched. For prescription medication which requires a consultation, orders can only be cancelled before a prescriber has started their review. Refer to returns policy for more information.

Consultations ensure that the drug is appropriate and safe for you. Qualified healthcare professionals will review the consultation and make their recommendation based on your responses.

You will be contacted by email or through your account if more information is needed. To prevent delays, kindly reply as soon as possible.

Your order will be declined and you will receive a refund if our clinicians decide that the medication is not appropriate for you and there are no suitable alternatives.

Yes, we are registered with the GPhC, ensuring we comply to all relevant regulations and guidelines and providing high standards of safety and care.

Since we are a private service, our treatments are not covered by NHS exemptions.

We will notify your GP of medication you receive from us unless you opt against this. This will ensure your medical record remains up to date.

You can email us on: [email protected] or by going on the contact us page, or use the messaging feature in your account to contact our support staff.