Delivery Information

We aim to provide a fast, reliable, and discreet delivery service across the UK.

Express Tracked Delivery – £4.99

• Royal Mail Tracked 24

Dispatch Times

Orders (excluding weight loss products) placed before 1pm on weekdays are usually dispatched the same day, subject to stock availability and clinical approval (if applicable). Orders placed after 1pm or during weekends/bank holidays will be processed the next working day.

Due to a high volume of orders, weight loss products are currently taking 1-2 working days to be dispatched after clinical authorisation.

Discreet Packaging

Your privacy is important to us. All orders are shipped in plain, unbranded packaging, with no reference to the contents or our pharmacy name.

International Delivery

We currently do not offer international shipping. Our services are limited to customers within the UK.

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Please ensure all information provided, including shipping details, is accurate, as this helps us process your order efficiently. Inaccurate information may result in delays or failed delivery. We are not liable for deliveries affected by incorrect shipping information. If you believe an error has occurred, please contact us promptly so we can assist.

Royal Mail Safeplace

If you nominate a Safeplace (e.g. shed, porch, neighbour, etc.) with Royal Mail, delivery to that Safeplace counts as delivery to you.

Once Royal Mail confirms delivery to your chosen Safeplace, the parcel becomes your responsibility. We cannot replace or refund items stolen from a customer-nominated Safeplace.

If Royal Mail leaves your parcel in a Safeplace without your instruction, and it goes missing, please contact us. In this case we will investigate with Royal Mail and arrange a replacement or refund if the parcel cannot be recovered.